Shipping policy

Shipping Policy
Rockbreakers UK LTD Chisels & Wear Parts
Effective Date: 03/06/2025

At Rockbreakers UK LTD Chisels & Wear Parts, we aim to deliver your order safely, promptly, and efficiently. Please read our shipping policy to understand how we handle deliveries within the UK.

1. Shipping Destinations

We currently offer shipping within the United Kingdom.

If you require international shipping, please contact us directly to discuss available options and receive a tailored quote.

2. Processing Time

  • In-stock items are typically dispatched within 1–2 business days.

  • Made-to-order or custom items may have longer lead times. Estimated dispatch dates will be confirmed at the time of order.

3. Delivery Methods & Timeframes

We use trusted third-party couriers and freight services depending on the size, weight, and destination of your order.

Typical UK delivery timeframes:

  • Standard delivery: 2–4 business days from dispatch

  • Palletised freight: 3–5 business days from dispatch

  • Next-day delivery: Available for in-stock items only, at an additional cost. Please contact us to confirm availability and pricing.

Please note: These are estimated delivery windows and not guaranteed. Delays due to courier service or unforeseen events are outside our control.

4. Shipping Charges

Shipping costs are calculated based on:

  • Weight and dimensions of the order

  • Delivery location

  • Delivery method (standard, next-day, pallet, etc.)

You will be advised of shipping charges at checkout or during quotation.

5. Delivery Tracking

Once your order is dispatched, we will provide tracking information where available. If tracking is not available, we will confirm the courier and estimated delivery date.

6. Delivery Issues

If your delivery is delayed, damaged, or incomplete, please contact us immediately. We will work with the courier to resolve the issue as quickly as possible.

Claims for delivery issues must be reported within 48 hours of receipt.

7. Collection Option

Collection from our premises is available by prior arrangement. Please contact us to schedule a suitable time.

8. Contact Information

If you have any questions or need assistance with shipping, please contact:

📧 lewis@rockbreakers.co.uk
📞 01506 824652